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SURGERY NEWS

Patient Participation Group

Did you know we have a patient participation group?

The purpose of the PPG group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Click here for further information.

 

Accessible information

If any patients require information in another format or which to communicate with the practice in another format, please ask at reception and we are happy to try and provide this for you. Eg, large font, braille, use of portable hearing loop.

 

Virtual Patient Group

Patients may be aware that we have a patient participation group which meets regularly throughout the year at the surgery. We do understand that many people would not be able to attend this group which is why you may be interested in joining our virtual group.

This group would be contacted via email and would be sent short survey's and asked for opinions on particular matters. This may allow you to participate in your local surgery and give us your views, without having to find the time to attend a meeting. Its something you can access at your convenience and hopefully would only take a few minutes of your time on an adhoc basis.

If you are interested in being a member of this group, please inform our reception team, giving us your name and email address.

 

Counsellor services available at Oakhill Surgery

We have a counsellor at the surgery who comes to us who provides clinics twice a week for our patients.

If you are aged 18 and over and feel this service would be helpful to you, please discuss this with your doctor or our practice nurse who would be happy to refer you.

 

Half Day Closing

The Surgery and the Dispensary will close for half a day quarterly to enable us to update our staff with appropriate training and educational support.  It is essential that our clinical staff are updated every year in areas such as resuscitation and child protection.

During the closure there will be an answerphone service with the option of contacting a call handling provider who will have direct contact with a GP.  The Surgery and Dispensary will close at 2pm and re-open at 5pm. Thank you for your co-operation and continued support.

The surgery will be closed on the following dates in the afternoon 2pm - 5pm for training:

Weds 14th March 2018

Weds 13th June 2018

Weds 5th September 2018

Weds 14th November 2018

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