IF YOU THINK YOU MAY HAVE SYMPTOMS.............
PLEASE DO NOT COME TO THE PRACTICE
PLEASE DO NOT ATTEND A&E OR A PHARMCY
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111
Get the latest NHS information and advice about coronavirus (COVID-19) at NHS.UK - Coronavirus
This leaflet includes details around when to self-isolate and what to do. Self-Isolation leaflet
This new service will help identify, contain and control coronavirus, reduce the spread of the virus and save lives.
New guidance means those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms.
For more information on test & trace, please check online at Test & Trace
For lots of useful information on infection control including the correct handwashing technique, please check online at NHS.UK Infection Control
For the most up to date advice regarding shielding patients, please check online at GOV.UK Shielding Advice
If you need a self-isolation sick note for your employer please refer to NHS 111 Isolation Note
There are many volunteer groups set up in each local area and they may be able to help with collecting food and other essential supplies, including prescriptions, making deliveries and running errands. Some areas have volunteers who would be glad to speak on the phone to any resident who would welcome a call if you are feeling lonely.
You may need a volunteer if you are disabled, pregnant, don’t have access to transport, are sick and injured and don’t have family members to help you.
Please visit the websites below for more information on local volunteer groups and lots of useful information for various problems that you may need help and support with.
Pharmacists and their teams are an essential part of the NHS and need your help and support during the coronavirus pandemic. Always treat staff with respect, they are doing their best to provide you with the medicines and advice you need.
Important information on prescriptions during the COVID-19 pandemic
Order your usual prescription online or via an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or via an app. You can order repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. You can find out about ordering medicines online at www.nhs.uk
If you have a prescription to collect:
If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for advice about delivery.
Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag.
If your medicines are being delivered make sure you keep a safe distance when you receive them.
For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff.
Pharmacies may have altered opening times to manage their workload.
Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.
From 8 June dental practices are able to open. Practices will need to prioritise patients with the most urgent need.
If you need help from a dentist:
If you are told to visit your dentist, you may notice some changes have been made to keep you and your dental team safe.
Please do not visit your practice unless you’ve been advised to. This will ensure they can continue to provide essential care safely.
If you think you need urgent dental treatment:
Anyone with a regular optician should as a first step call their practice/store. Please do not visit the practice/store.
The Optometrist will assess your situation over the phone, give advice and, if needed, issue spectacles or contact lenses if these have been supplied before. These can be collected from or delivered by a local optician.
If you require spectacles to function with essential tasks such as work or driving as a key worker and it is not possible to dispense spectacles based on a previous prescription, then the Optometrist is able to arrange a face to face consultation at the practice. This is subject to the Optometrist’s clinical view of:
Anyone without a regular optician can find details of local practices via: nhs uk service search
If the Optometrist thinks that urgent or emergency eye care is needed, they will refer you into the local urgent or emergency eye care service so that any necessary treatment can be carried out. This may be carried out by the same optical practice or another local practice.
For eye care problems, please contact your Optician first. Please do not visit A&E, your GP practice or Pharmacy.
Check online at GOV.UK Getting Tested for the latest guidance on coronavirus testing, including who is eligible for a test and how to get tested.
Anyone in England and Wales who has symptoms of coronavirus, whatever their age can ask for a test through the NHS website NHS ask for a test
Social distancing is extremely important and we are enforcing this at the surgery. Only 2 patients will be allowed to wait in our front foyer area for reception or dispensary. You will be asked to wait 2 meters apart when inside and other patients will be asked to wait outside until there is space to enter.
All clinical staff are wearing basic PPE for seeing patients who report being symptom free but have been invited into the surgery, this would be a mask, gloves and apron.
For patients who have to attend and are considered potentially high risk of being infectious, after being screened via the telephone, staff will wear full protective clothing for the consultation, and patients are seen in the locked side of the surgery away from normal public areas and these areas will be thoroughly cleaned after each patient has been seen.
All patients seen in the surgery where the clinician needs to get close for examination purposes will be offered a mask, if they do not have their own.
All patients are asked to wash their hands or use the hand gel provided before entering and on leaving the building.
There is no need to stockpile medicines. Ordering extra prescriptions and buying more over-the-counter medicines than you need, will contribute to disruption to the medicines supply chain, which is otherwise robust.
Please may we ask that you request your medication electronically whenever possible.
Please visit our Request Online page for advice on how to order your prescription online.
Alternatively you can email your request to email@example.com or bring your repeat slip to the surgery where we have a temporary box outside of the main entrance so patients don’t need to enter the surgery.
Please remember if you have received a letter that you should be shielding/isolating then please ask a family member, friend or neighbour to bring your repeat prescription slip to the surgery if you are unable to order online or to come and collect your prescription for you after 3 working days. If you don’t have anyone to help you, you can ask a local volunteer for help. Please visit the Latest advice & guidance section at the top of this page for information on this.
PLEASE NOTE THAT WE ARE ASKING YOU TO ALLOW 3 WORKING DAYS BEFORE YOU COLLECT YOUR REPEAT PRESCRIPTIONS.
We are available for you to contact us, as usual, in the following ways:
You can create an online account to be able to view appointments, medical records and order repeat prescriptions via Patient Access. If you haven't registered yet, please contact our reception team to be issued with a unique username and password.
You can sign up as registered online service users without having to visit the practice at this time, allowing you to access all the services we provide through Patient Access. Identity verification can be carried out by telephone if you are known to the practice, or by video consultation. Reception can also enable online registration which allows you to register via Patient Access.
As we hope patients will understand, we have adapted our services to provide a safe way to communicate and consult with our patients on routine health matters and those related to coronavirus.
We were given a mandate from the NHS to re-organise services to ensure that patients continue to receive a service. Patients may already have noticed that we are no longer offering pre-bookable face to face appointments.
Instead, a phone call or video consultation takes place first, and then if necessary, patients will then be asked to attend for a face to face appointment.
GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don’t.
We are operating a zoning system whereby patients for routine health matters will be seen in a clean zone away from any potential cases of suspected coronavirus. Our infection control standards are extremely high and we are taking all necessary precautions to ensure your safety should you be asked to visit the surgery.
In the event that we do need to see a patient with suspected coronavirus symptoms, an assessment would be completed in a separate area of the practice with its own access and away from all other patients. Deep cleaning processes would commence following any such assessment taking place.
From now on, if you need a chest or heart examination, this will be carried out from behind you rather than in front of you. This is based on current clinical guidance to protect you and our clinicians.
The latest guidance advises that throats should not be examined and they should be treated on symptoms only. Please note that our GPs and nurses will no longer be examining anyone’s throat.
We continue to triage all appointment requests for any clinician at our practice..
For all appointments that require a GP, once the doctor has spoken to you they will decide the most appropriate way to consult with you on your health matter. This may be over the telephone, using a secure video call or ask you to attend the surgery.
We are currently offering limited and essential face to face appointments with our practice nurses (following a telephone call to triage patients to check it is safe to do so):
Somerset’s Local Authorities - Coronavirus support helpline
0300 790 6275 - Available 8am to 6pm, seven days a week
A single number is now available for anyone in Somerset who needs Coronavirus related support from Somerset’s Local Authorities. Anyone who can’t find help within their community can use the helpline to get help and advice surrounding:
Emotional Health and Wellbeing
Somerset County Council has issued the following details related to Public Health and Emotional Health and wellbeing.
They want to ensure everyone has useful information to help their wellbeing including where you can go for extra support.
Promoting health and wellbeing on the radio
BBC Somerset and Spark are broadcasting a weekly slot with Charlie Taylor on Wednesday evenings 7-8pm.Each week there will be a new guest to talk about how listeners can stay healthy, happy and safe while at home. Please tune in and promote the slot. The BBC have set up a special page on their website with useful contact details and where you can listen to the sessions when convenient to you. Last one was on volunteering and there is a link to further clips. BBC Radio Somerset
Staying Healthy, Happy and Safe at Home - lots of useful information on staying healthy and it has a special families and children's section.
Bereavement support services
Somerset has developed additional bereavement support services that have a quick and easy referral process. If anyone would like to talk to someone about their loss then please contact the Marie Curie Helpline 0800 3047 412 Monday – Saturday 09.00-17.00. They are there to help and would welcome your call. The service also has qualified bereavement support workers available for more in-depth support if needed. Professional referrals can be taken with the person’s permission.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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