How to make an appointment

Please either call into the Surgery, telephone our Reception Team on 01749 840233, or book your appointment on-line via our website (you must register yourself on our website for online services which will enable you to book appointments via our website). We offer a variety of appointments that have differing durations. We ask that when contacting the receptionist you make it clear the appointment type you require and when; we are able to book up to six weeks in advance as well as offer same day appointments for URGENT problems. The telephone lines are extremely busy at 8.30am until 9.30am. If your enquiry is not important please avoid this peak time. The BT Ring back service should not be used as it does not work properly when many callers are trying to get through.


How to obtain telephone advice

Many problems can be solved and advice given by speaking to the doctor or nurse on the telephone. You can book a telephone consultation with a doctor or nurse of your choice where the doctor/nurse will ring you back. The receptionist will gladly assist you. We are not able to give you an exact time of when the doctor will return your call, so please give contact details and the nature of the advice you are seeking or nature of the enquiry; it might be appropriate to speak to a nurse or the duty doctor immediately if your problem is urgent. The receptionists are governed by codes of confidentiality; they can assist with accessing professional help, if you help them, by giving as much information as you feel comfortable.


Telephone calls

Please note that telephone calls made either to the Surgery, or the out-of-hours service may be recorded.


Failure to attend a booked appointment

Please inform us if, for any reason, you are unable to keep an appointment with any member of the Primary Health Care Team so that it can be offered to another patient.


Home visits

We ask that home visits are only requested for those who cannot possibly get to the surgery because of illness. If the problem is one of lack of transport please arrange for a friend, relative or taxi to bring you to the Surgery. Please remember that a doctor can see up to six patients in surgery in the time that it takes to do one home visit.

Patients can also be examined more thoroughly in a surgery environment. Please contact the surgery before 10.00am (urgent calls may be made at any time). To enable the doctor to assess the urgency of the visit, please give the receptionist as much information as possible. The number to ring is 01749 840233. Please do not use this service for convenience.


Visits after stay in hospital as an Inpatient

Please note that we do not routinely visit patients after discharge from hospital. If you have a problem and need a GP, then please arrange to come to the Surgery if you possibly can. We will, of course, visit you upon request if you are truly housebound. Please can you ensure that you bring with you any hospital letters or correspondence given to you, as this will help the doctor.

Improved Access - Evening and weekend appointments

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP. This service is available to provide more access for patients to attend their GP practice.

Park Medical Practice , Grove House Surgery , Oakhill Surgery , Wells City Practice and Wells Health Centre are working together to deliver improved access which provides appointments in the evening and at weekends.

If you are registered at one of the above Practices, appointments are available evenings from 6.30pm to 8.00pm Monday to Friday and Saturday mornings 9am - 11am.


Who can use the service?

Any patient registered with one of the above surgeries can request an appointment.


How do I make an appointment?

You can contact the reception team at your registered practice to book a routine, telephone or same day appointment where you can be seen at any of the five practices.

You can also book a routine or telephone appointment online via patient access.

To book a same day appointment on a Saturday morning ONLY, please contact the practice providing the session that day (see the rota and contact information for each practice below).

To view which practice is providing evening and Saturday appointments please see the rota.


Where does the appointment take place?

The receptionist will advise you of the time and location of your appointment.

You may need to attend your appointment at a neighbouring GP surgery, but you will be advised at the time of booking if you are unable to see a GP or health professional of your choice.

Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as patients would expect during normal opening times.


Contact details for the surgeries are as follows:

Grove House Surgery - 01749 342863

Park Medical Practice - 01749 334383

Oakhill Surgery - 01749 840233

Wells City Practice - 01749 836650

Wells Health Centre - 01749 672137


Frequently Asked Questions

The following FAQ’s have been compiled by Somerset CCG

FAQ's about the Improved Access Service

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