Coronavirus (COVID-19)

Get the latest advice about coronavirus from

Please also see our COVID-19 and COVID-19 Vaccination Program information.

Consult with your Doctor Online

Find help, advice and consult online

Welcome to Oakhill Surgery

We hope you find this website both useful and informative.  If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.

Oakhill Surgery


Covid-19 Vaccination Programme 

Have a look at our Covid page on our website by clicking on the link in the banner at the top of the page for all the latest information. We update this regularly with news from the practice and which patients we are contacting.

We are unable to offer you a certification of your covid vaccination, a vaccination passport or a letter to prove you have been vaccinated against covid-19. Proof of vaccination documents have not yet been developed and as such cannot be provided by your GP. As soon as we have further information we will share it with you.


Pulse Oximeters

If you have been given a pulse oximeter by our practice and are unsure how to use it please see the short video on You Tube below. 

Adult Pulse Oximetry Monitoring Covid-19 Diary - YouTube 


Reminder to all patients

We would like to remind patients that visits to the surgery are only for the following reasons:

  • to collect medication or medical equipment/item if asked to do so by our team

  • to drop off a prescription request if you are not able to request this electronically via email or patient access

  • to see a GP or nurse when asked to do so by the practice.

Please can patients refrain from turning up at the practice to book appointments as these can be done by phoning the practice, or you can use our online consultation process (please see the blue banner for this at the top of this page). We ask this of you to try and keep the practice a safe place for those patients that need to attend and also for our practice staff.

Please be assured though that your health matters to us and we still want to hear from you if you have any health concerns. We want to keep you safe while making sure that you access the care that you need.

Thank you for your understanding.


Online Consultations

You can chose to contact the surgery via online consultations. This is an online confidential messaging system that allows you to message the surgery in relation to a medical or admin matter. We will get back to you the same day if your message is before 3pm. This service is another method of contacting us, alongside the usual communication routes such as phone, email and patient access.

We have uploaded two guides to help you register for the online consultation system and also how to use it once set up.



Engage Consult is easy to use. It can be used from a smartphone, tablet or computer that has an internet connection.

Medical consultations are ALWAYS reviewed by an appropriately qualified clinician.

Only a clinician will make decisions about your care. Engage Consult gathers information for the clinician to use, just like the clinician would when you see them. Engage Consult doesn’t make any decisions about the care you should receive. A fully completed questionnaire is far more useful than a partially completed one.

It’s available 24 hours a day, 365 days a year and consultations are reviewed every working day. Please note the cut off for same days responses is 3pm.  

The system is secure and safe. It’s regularly tested to ensure it stays secure and safe.

If you use Engage Consult then it’ll help us to get you the care you need at the earliest opportunity. This is because when you use the system you provide a lot of information

about your problem which our clinical staff can use to decide on the best course of action. This might result in you being seen by someone that has earlier appointments available, or we might be able to advise you over the phone without you needing to visit the practice.

The system can be used for admin enquiries as well.

It typically takes 5 – 10 minutes to complete a questionnaire. Most questionnaires can be completed in 5 – 10 minutes, complex problems, or multiple problems, may take longer.


Medical pictures requested by your GP

As we are working via telephone triage, we may ask you to email a picture of your medical problem that you have been discussing with the GP to aid a diagnosis and avoid the need for you to attend the surgery, often for skin complaints, rashes or moles.  

All pictures should be emailed to with your full name and date of birth attached. We ask that you view the guidance below on how to take an appropriate picture to send in to us.

Guide to taking photos

Please refrain from sending any pictures that display intimate areas of your body. All patient pictures will  be saved in your patient records (much like correspondence we receive for you) and will be deleted from all other areas.  


Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

You have had these symptoms for fewer than 15 days:

  • a continuous new or worsening cough
  • and/or a high temperature

OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days

  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above

Find out more at or call 0800 138 0880.


Patient Webinars

This website has been developed by NHS Dietitians in Somerset and is aimed at patients with a Somerset General Practitioner (GP).

Helping you access reliable nutrition information from qualified health professionals in Somerset. Patient Webinars


Next of Kin details

We do not automatically hold next of kin details at the practice.  Registering a next of kin on your record can help us know who to contact in an emergency.

If you would like to register your next of kin please email:

Please give the following details:

  • your name
  • the name of your next of kin and their contact details
  • whether you give us permission to contact your next of kin in an emergency

Please ensure you have informed the person that you are registering them as your next of kin.


General News and Information

Visit our News page


Get the


Suffering from a virus?

  • Unsure if you need antibiotics or need to see a GP?
  • Unsure if you have a UTI and need some advice?
  • Want to know more about your medical condition?

See our Self Help page which has many leaflets and information to help.


Contact Details

Prescription email address:

Dispensary direct line: 01749 842034

Reception email address:


Online Access

Order repeat medication, book and cancel appointments and see a summary of your record.

Its simply quick and easy to use.

Information about Online Access shows you what you can do online and you can watch a short video

GP online services - easy read guides

Patients can also access their record to view notes, book appointments and request medication by using the NHS app. For more details visit


Improved Access

Evening and weekend appointments at GP surgeries

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.

Find out more about Improved Access


Health Connectors Mendip could help you.....

Your local Health Connections team are a valuable resource and can help support you with loneliness, peer group support, local group walks and activities or simply help you to achieve your goals. Contact the Surgery to find out more or you can contact a health connector directly. 

Health Connections Mendip page


Feeling lonely?

Find our what support there is out there


Are you a carer?

If you are a carer for someone, please let our reception team know.

We have a carers champion who will be able to provide you with carers information and where you can get support, should you need it.


Hospital information for patients

Find out the best way to get to a local hospital, transport links, funding, parking charges and local contacts for all the hospitals in the area. See our hospital guide.

Find out more about Hospital information for patients (Word Document)


Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page


If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.


Somerset Choices

Local services and information to help you choose the right care and support.  

Visit the Somerset Choices website


On-line Services: Appointments and Prescription Service

You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy.

Register online or use the service (Click the Register - Create an Account option.).

COVID-19 InformationWebsite AccessibilityContact the SurgeryChange your Contact DetailsConditions and TreatmentsFind Local Services

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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