We hope you find this website both useful and informative. If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.
There is continued negative press regarding GP practices, specifically around the apparent lack of face to face appointments being carried out.
Oakhill Surgery continues to care for patients in a patient centred approach with your best interests at the heart of everything we do.
Our whole practice team have continued to support patients from our reception and admin teams, to our prescription team and our clinical team. We hope the data below will show how passionate we are about your health and how we are continuing to support your needs.
From Monday 29th October 2021 we will be amending the collection times for all patients when collecting medication from our dispensary.
The dispensary will be open for routine prescriptions to be collected during these hours ONLY:
|TUESDAY||9.30AM-11AM||4.30PM-6.00PM (later pick up time)|
This will allow our dispensary team more time to focus on processing your repeat prescription requests promptly, ordering required medication and accuracy checking all medication dispensed. By limiting the collection times it will provide a more efficient process for our team.
We do realise this will take some getting used to for our patients and we appreciate your understanding in this necessary change. We have some new members of staff joining our dispensary team over the coming weeks and this will also allow us time to train and support our team.
Under data protection law we must tell you about how we use your personal information. This includes the personal information that we share with other organisations and why we do so. Please also view our main GP practice privacy notice. This additional privacy notice provides details about the personal information that we are sharing with NHS Digital for its General Practice Data for Planning and Research data collection. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.
Have a look at our Covid page on our website by clicking on the link in the banner at the top of this page.
We are unable to offer you a certification of your covid vaccination, a vaccination passport or a letter to prove you have been vaccinated against covid-19. For more information on demonstrating your vaccination status please visit GOV.UK
Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHSapp can be downloaded for iphone or android
Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
If you have been given a pulse oximeter by our practice and are unsure how to use it please see this short video. Adult Pulse Oximetry Monitoring Covid-19 Diary - YouTube
We have an online confidential messaging system that allows you to message the surgery in relation to a medical or admin matter. We will get back to you the same day if your message is before 12pm.
We have uploaded two guides to help you register for the online consultation system and also how to use it once set up.
Medical consultations are ALWAYS reviewed by an appropriately qualified clinician.
Only a clinician will make decisions about your care. Engage Consult gathers information for the clinician to use, just like the clinician would when you see them. Engage Consult doesn’t make any decisions about the care you should receive. A fully completed questionnaire is far more useful than a partially completed one.
As we are working via telephone triage, we may ask you to email a picture of your medical problem that you have been discussing with the GP to aid a diagnosis.
All pictures should be emailed to firstname.lastname@example.org with your full name and date of birth attached. We ask that you view this guidance on how to take an appropriate picture to send in to us. Guide to taking photos
Please refrain from sending any pictures that display intimate areas of your body. All patient pictures will be saved in your patient records (much like correspondence we receive for you) and will be deleted from all other areas.
See our Self Help page which has many leaflets and information to help.
Prescription email address: email@example.com
Dispensary direct line: 01749 842034
Reception email address: firstname.lastname@example.org
Order repeat medication, book and cancel appointments and see a summary of your record.
Its simply quick and easy to use.
Patients can also access their record to view notes, book appointments and request medication by using the NHS app. For more details visit nhs.uk
Evening and weekend appointments at GP surgeries
You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.
Your local Health Connections team are a valuable resource and can help support you with loneliness, peer group support, local group walks and activities or simply help you to achieve your goals. Contact the Surgery to find out more or you can contact a health connector directly.
If you are a carer for someone, please let our reception team know.
We have a carers champion who will be able to provide you with carers information and where you can get support, should you need it.
Find out the best way to get to a local hospital, transport links, funding, parking charges and local contacts for all the hospitals in the area. See our hospital guide.
Find out more about Hospital information for patients (Word Document)
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
Local services and information to help you choose the right care and support.
You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy.
Register online or use the service (Click the Register - Create an Account option.).
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.