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Somerset’s Local Authorities - Coronavirus support helpline
0300 790 6275 - Available 8am to 6pm, seven days a week
A single number is now available for anyone in Somerset who needs Coronavirus related support from Somerset’s Local Authorities. Anyone who can’t find help within their community can use the helpline to get help and advice surrounding:
Social distancing is extremely important and we are enforcing this at the surgery. Only 2 patients will be allowed to wait in our front foyer area for reception or dispensary. You will be asked to wait 2 metres apart when inside and other patients will be asked to wait outside until there is space to enter.
IF YOU THINK YOU MAY HAVE SYMPTOMS.............
PLEASE DO NOT COME TO THE PRACTICE.
PLEASE DO NOT ATTEND A&E OR A PHARMCY.
Stay indoors and avoid close contact with other people and isolate for 7 days or until well. If your symptoms worsen please dial 111.
If you come into contact with someone who may have the virus. please isolate yourself for 14 days.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation.
Everyone is being reminded to follow Public Health England advice to:
If you need a self isolation sick note for your employer please refer to NHS111 - self-isolation
GP services have been given a mandate from the NHS to reorganise their services to ensure that patients continue to receive a service. Patients may already have noticed that practices are no longer offering pre-bookable face to face appointments. Instead, a phone call or video consultation takes place first. If necessary patients will then be asked to attend for a face to face appointment.
GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don’t. For example, practices are continuing to provide childhood immunisations and it is important this takes place in an environment as free from contamination as possible.
As a result of these changes, patients who need a face to face appointment may need to attend a surgery location which is different from their usual registered practice. We recognise this may cause some inconvenience to patients and we are grateful for your patience as the NHS grapples with the challenge of COVID-19.
From now on, if you need a chest or heart examination, this will be carried out from behind you rather than in front of you. This is based on current clinical guidance to protect you and our clinicians.
The latest guidance advises that throats should not be examined and they should be treated on symptoms only. Please note that our GPs and nurses will no longer be examining anyone’s throat.
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack unless this is something you usually have and require one. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to NHS 111 - Covid-19 before doing anything else.
Some people will receive a letter from the NHS to say they should take extra steps to protect (or 'shield') themselves because of an underlying health condition. This is for people who are at very high risk of severe illness from coronavirus.
If you think you or someone you care is likely to fall into this category please wait for a letter. Although the national guidance says that most people should receive their letters by Sunday 29 March 2020 please note that it is more than likely that it will take a few days longer for letters to arrive at people’s homes.
So please wait until Friday 03 April 2020. If you have not received a letter by then or been contacted by your GP, please call us for advice.
Please order medicines as normal. There is no need to stockpile medicines. Ordering extra prescriptions and buying more over-the-counter medicines than you need will contribute to disruption to the medicines supply chain, which is otherwise robust.
Somerset County Council has issued the following details related to Public Health and Emotional Health and wellbeing.
They want to ensure everyone has useful information to help their wellbeing including where you can go for extra support.
Promoting health and wellbeing on the radio
BBC Somerset and Spark are broadcasting a weekly slot with Charlie Taylor on Wednesday evenings 7-8pm.Each week there will be a new guest to talk about how listeners can stay healthy, happy and safe while at home. Please tune in and promote the slot. The BBC have set up a special page on their website with useful contact details and where you can listen to the sessions when convenient to you. Last one was on volunteering and there is a link to further clips. BBC Radio Somerset
Staying Healthy, Happy and Safe at Home - lots of useful information on staying healthy and it has a special families and children's section.
Mental Health Awareness Week - Kindness theme 18-24 May 2020
Bereavement support services
Somerset has developed additional bereavement support services that have a quick and easy referral process. If anyone would like to talk to someone about their loss then please contact the Marie Curie Helpline 0800 3047 412 Monday – Saturday 09.00-17.00. They are there to help and would welcome your call. The service also has qualified bereavement support workers available for more in-depth support if needed. Professional referrals can be taken with the person’s permission.
We do not automatically hold next of kin details at the Practice. Registering a next of kin on your record can help us know who to contact in an emergency.
If you would like to register your next of kin please email: email@example.com.
Please give the following details:
Please ensure you have informed the person that you are registering them as your next of kin.
See our Self Help page which has many leaflets and information to help.
Prescription email address: firstname.lastname@example.org
Dispensary direct line: 01749 842034
Reception email address: email@example.com
Order repeat medication, book and cancel appointments and see a summary of your record.
Its simply quick and easy to use.
Patients can also access their record to view notes, book appointments and request medication by using the NHS app. For more details visit nhs.uk
Evening and weekend appointments at GP surgeries
You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.
Your local Health Connections team are a valuable resource and can help support you with loneliness, peer group support, local group walks and activities or simply help you to achieve your goals. Contact the Surgery to find out more or you can contact a health connector directly.
If you are a carer for someone, please let our reception team know.
We have a carers champion who will be able to provide you with carers information and where you can get support, should you need it.
Find out the best way to get to a local hospital, transport links, funding, parking charges and local contacts for all the hospitals in the area. See our hospital guide.
Find out more about Hospital information for patients (Word Document)
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
Local services and information to help you choose the right care and support.
You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy.
Register online or use the service (Click the Register - Create an Account option.).
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.