Coronavirus (COVID-19)

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Please also see our COVID-19 and COVID-19 Vaccination Program information.

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Welcome to Oakhill Surgery

We hope you find this website both useful and informative.  If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.

Oakhill Surgery

 

Monday 19th July 2021

From Monday 19th July face coverings will still be required to be worn by all patients when entering the surgery for any reason.

We must continue to protect our vulnerable patients and our practice team.

As cases continue to rise, wearing face coverings and ensuring social distancing can keep our surgery covid secure and keep our services running for the community.

Thank you in advance for your understanding.


Privacy notice update (10-06-2021)

The data held in the GP medical records of patients is used every day to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone. NHS Digital has developed a new way to collect this data, called the General Practice Data for Planning and Research data collection.

Under data protection law we must tell you about how we use your personal information. This includes the personal information that we share with other organisations and why we do so. Please also view our main GP practice privacy notice. This additional privacy notice provides details about the personal information that we are sharing with NHS Digital for its General Practice Data for Planning and Research data collection. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.

If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt-outs are different and they are explained in more detail by visiting the opt-out page. Your individual care will not be affected if you opt out using either option.

This video produced by NHS Digital which provides further information for patients and combats some of the misinformation circulating: NHS Digital video  


Telephone Triage and Covid regulations (updated 27-05-2021)

The country has began easing Covid restrictions, however in line with government and NHS England regulations for GP Practices, we continue to use telephone triage for all patient initial contact. Of course if you need to be seen the GP will call you in for an appointment. 

Please also continue to wear face coverings whilst present in the practice and use hand santiser on entry/exit. 

Information from Somerset CCG

As a way of highlighting the increase in our workload we would like to share some information that came through from James Rimmer who is the Chief Executive of Somerset CCG:

"Over the past few weeks, there has been a significant increase in demand across all areas of our healthcare system and in particular, acknowledge that General Practice is now busier than the pre-pandemic period. During the period Dec 19 - Feb 20 (the last full month before restrictions were in place) the activity in total was 611,748 with a monthly average of 203,916 appointments. The latest three month position (January 2021 to March 2021) shows a total of 837,357 appointments carried out across Somerset primary care with a monthly average of 279,119 appointments across our 65 practices. 47% of these were carried out as face to face appointments."

We are working very hard to keep up with this extra demand so that we can continue to provide you with the best possible care whilst also keeping our patients and staff safe.

Access to GP services in Somerset 

Please see this letter with more information Access to GP Services


Covid-19 Vaccination Programme 

Have a look at our Covid page on our website by clicking on the link in the banner at the top of this page.

COVID Vaccination Certification

We are unable to offer you a certification of your covid vaccination, a vaccination passport or a letter to prove you have been vaccinated against covid-19. For more information on demonstrating your vaccination status please visit GOV.UK

Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHSapp can be downloaded for iphone or android

Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.


Pulse Oximeters

If you have been given a pulse oximeter by our practice and are unsure how to use it please see this short video. Adult Pulse Oximetry Monitoring Covid-19 Diary - YouTube 


Online Consultations

We have an online confidential messaging system that allows you to message the surgery in relation to a medical or admin matter. We will get back to you the same day if your message is before 12pm. 

We have uploaded two guides to help you register for the online consultation system and also how to use it once set up.

HOW TO REGISTER TO USE ONLINE CONSULTATIONS

HOW TO MESSAGE THE SURGERY

Medical consultations are ALWAYS reviewed by an appropriately qualified clinician.

Only a clinician will make decisions about your care. Engage Consult gathers information for the clinician to use, just like the clinician would when you see them. Engage Consult doesn’t make any decisions about the care you should receive. A fully completed questionnaire is far more useful than a partially completed one.


Medical pictures requested by your GP

As we are working via telephone triage, we may ask you to email a picture of your medical problem that you have been discussing with the GP to aid a diagnosis. 

All pictures should be emailed to oakhill.surgery@nhs.net with your full name and date of birth attached. We ask that you view this guidance on how to take an appropriate picture to send in to us. Guide to taking photos

Please refrain from sending any pictures that display intimate areas of your body. All patient pictures will  be saved in your patient records (much like correspondence we receive for you) and will be deleted from all other areas.  


Patient Webinars

Have a look at reliable nutrition information from NHS Dietitians in Somerset Patient Webinars


 

Next of Kin details

Registering a next of kin on your record can help us know who to contact in an emergency.

If you would like to register your next of kin please email:  oakhill.surgery@nhs.net

Please give the following details:

  • your name
  • the name of your next of kin and their contact details
  • whether you give us permission to contact your next of kin in an emergency

Please ensure you have informed the person that you are registering them as your next of kin.

 

Get the
NHS App

 

Suffering from a virus?

  • Unsure if you need antibiotics or need to see a GP?
  • Unsure if you have a UTI and need some advice?
  • Want to know more about your medical condition?

See our Self Help page which has many leaflets and information to help.

 

Contact Details

Prescription email address: somccg.oakhill.prescriptions@nhs.net

Dispensary direct line: 01749 842034

Reception email address: oakhill.surgery@nhs.net

 

Online Access

Order repeat medication, book and cancel appointments and see a summary of your record.

Its simply quick and easy to use.

Information about Online Access shows you what you can do online and you can watch a short video

GP online services - easy read guides

Patients can also access their record to view notes, book appointments and request medication by using the NHS app. For more details visit nhs.uk

 

Improved Access

Evening and weekend appointments at GP surgeries

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.

Find out more about Improved Access

 

Health Connectors Mendip could help you.....

Your local Health Connections team are a valuable resource and can help support you with loneliness, peer group support, local group walks and activities or simply help you to achieve your goals. Contact the Surgery to find out more or you can contact a health connector directly. 

Health Connections Mendip page

 

Feeling lonely?

Find our what support there is out there

 

Are you a carer?

If you are a carer for someone, please let our reception team know.

We have a carers champion who will be able to provide you with carers information and where you can get support, should you need it.

 

Hospital information for patients

Find out the best way to get to a local hospital, transport links, funding, parking charges and local contacts for all the hospitals in the area. See our hospital guide.

Find out more about Hospital information for patients (Word Document)

 

Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

 

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

 

Somerset Choices

Local services and information to help you choose the right care and support.  

Visit the Somerset Choices website

 

On-line Services: Appointments and Prescription Service

You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy.

Register online or use the service (Click the Register - Create an Account option.).

COVID-19 InformationWebsite AccessibilityContact the SurgeryChange your Contact DetailsConditions and TreatmentsFind Local Services

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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