We hope you find this website both useful and informative. If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.
We would like to remind patients that visits to the surgery are only for the following reasons:
to collect medication or medical equipment/item if asked to do so by our team
to drop of a prescription request and you are not able to request this electronically via email or patient access
to see a GP or nurse when asked to do so by the practice.
Please can patients refrain from turning up at the practice to book appointments as these can be done by phoning the practice. You can also use our online consultation process. We ask this of you to try to keep the practice a safe place for those patients that need to attend and also for our practice staff. Thank you for your understanding.
During these hours the surgery will not have bookable appointments and our dispensary will have limited services. Our phone lines will remain open for patients to contact us.
Whilst we’ve received information that all 50-64 year olds may be eligible for a free flu vaccination as part of plans to protect more people against seasonal flu, these free vaccinations will be subject to delivery later in the year. This allows us to focus on those who are in an at risk group, such as pregnant women and people with long term health conditions. They will be given priority and offered the vaccine first; if you are in this category you will be contacted.
If you are aged 50-64 and not in one of the at risk categories you will be made aware in the coming months if you will be able to attend for vaccination. If the programme is extended this is likely to be November or December.
You can chose to contact the surgery via online consultations. This is an online confidential messaging system that allows you to message the surgery in relation to a medical or admin matter. We will get back to you the same day if your message is before 3pm. This service is another method of contacting us, alongside the usual communication routes such as phone, email and patient access.
We have uploaded two guides to help you register for the online consultation system and also how to use it once set up.
Engage Consult is easy to use. It can be used from a smartphone, tablet or computer that has an internet connection.
Medical consultations are ALWAYS reviewed by an appropriately qualified clinician.
Only a clinician will make decisions about your care. Engage Consult gathers information for the clinician to use, just like the clinician would when you see them. Engage Consult doesn’t make any decisions about the care you should receive. A fully completed questionnaire is far more useful than a partially completed one.
It’s available 24 hours a day, 365 days a year and consultations are reviewed every working day. Please note the cut off for same days responses is 3pm.
The system is secure and safe. It’s regularly tested to ensure it stays secure and safe.
If you use Engage Consult then it’ll help us to get you the care you need at the earliest opportunity. This is because when you use the system you provide a lot of information
about your problem which our clinical staff can use to decide on the best course of action. This might result in you being seen by someone that has earlier appointments available, or we might be able to advise you over the phone without you needing to visit the practice.
The system can be used for admin enquiries as well.
It typically takes 5 – 10 minutes to complete a questionnaire. Most questionnaires can be completed in 5 – 10 minutes, complex problems, or multiple problems, may take longer.
As we are working via telephone triage, we may ask you to email a picture of your medical problem that you have been discussing with the GP to aid a diagnosis and avoid the need for you to attend the surgery, often for skin complaints, rashes or moles.
All pictures should be emailed to email@example.com with your full name and date of birth attached. We ask that you view the guidance below on how to take an appropriate picture to send in to us.
Please refrain from sending any pictures that display intimate areas of your body. All patient pictures will be saved in your patient records (much like correspondence we receive for you) and will be deleted from all other areas.
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if
You have had these symptoms for fewer than 15 days:
OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
Find out more at www.principletrial.org or call 0800 138 0880.
We do not automatically hold next of kin details at the Practice. Registering a next of kin on your record can help us know who to contact in an emergency.
If you would like to register your next of kin please email: firstname.lastname@example.org.
Please give the following details:
Please ensure you have informed the person that you are registering them as your next of kin.
See our Self Help page which has many leaflets and information to help.
Prescription email address: email@example.com
Dispensary direct line: 01749 842034
Reception email address: firstname.lastname@example.org
Order repeat medication, book and cancel appointments and see a summary of your record.
Its simply quick and easy to use.
Patients can also access their record to view notes, book appointments and request medication by using the NHS app. For more details visit nhs.uk
Evening and weekend appointments at GP surgeries
You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.
Your local Health Connections team are a valuable resource and can help support you with loneliness, peer group support, local group walks and activities or simply help you to achieve your goals. Contact the Surgery to find out more or you can contact a health connector directly.
If you are a carer for someone, please let our reception team know.
We have a carers champion who will be able to provide you with carers information and where you can get support, should you need it.
Find out the best way to get to a local hospital, transport links, funding, parking charges and local contacts for all the hospitals in the area. See our hospital guide.
Find out more about Hospital information for patients (Word Document)
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
Local services and information to help you choose the right care and support.
You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy.
Register online or use the service (Click the Register - Create an Account option.).
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.