Welcome to Oakhill Surgery

We hope you find this website both useful and informative.  If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.

Oakhill Surgery

CORONA VIRUS PATIENT INFORMATION

Social distancing is extremely important and we are enforcing this at the surgery. Only 2 patients will be allowed to wait in our front foyer area for reception or dispensary. You will be asked to wait 2 metres apart when inside and other patients will be asked to wait outside until there is space to enter.

To keep up to date on symptoms, isolation and what to do please refer to gov.uk-corona virus public information and NHS.uk-corona virus

IF YOU THINK YOU MAY HAVE SYMPTOMS.............

PLEASE DO NOT COME TO THE PRACTICE.

PLEASE DO NOT ATTEND A&E OR A PHARMCY.

Stay indoors and avoid close contact with other people and isolate for 7 days or until well. If your symptoms worsen please dial 111.

If you come into contact with somewho who may have the virus. please isoalte yourself for 14 days.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

IF you need a self isolation sick note for your employer please refer to NHS111 self-isolation. 

CHANGES TO GP SERVICES

GP services have been given a mandate from the NHS to reorganise their services to ensure that patients continue to receive a service. Patients may already have noticed that practices are no longer offering pre-bookable face to face appointments. Instead, a phone call or video consultation takes place first. If necessary patients will then be asked to attend for a face to face appointment.

GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don’t. For example, practices are continuing to provide childhood immunisations and it is important this takes place in an environment as free from contamination as possible.

As a result of these changes, patients who need a face to face appointment may need to attend a surgery location which is different from their usual registered practice. We recognise this may cause some inconvenience to patients and we are grateful for your patience as the NHS grapples with the challenge of COVID-19.

CHANGES TO EXAMINATION PRACTICE

From now on, if you need a chest or heart examination, this will be carried out from behind you rather than in front of you. This is based on current clinical guidance to protect you and our clinicians.

The latest guidance advises that throats should not be examined and they should be treated on symptoms only. Please note that our GPs and nurses will no longer be examining anyone’s throat.

RESCUE PACKS

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack unless this is something you usually have and require one. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.

SHIELDING AT HOME

Some people will receive a letter from the NHS to say they should take extra steps to protect (or 'shield') themselves because of an underlying health condition. This is for people who are at very high risk of severe illness from coronavirus.

If you think you or someone you care is likely to fall into this category please wait for a letter. Although the national guidance says that most people should receive their letters by Sunday 29 March 2020 please note that it is more than likely that it will take a few days longer for letters to arrive at people’s homes.

So please wait until Friday 03 April 2020. If you have not received a letter by then or been contacted by your GP, please call us for advice.

MEDICATION

Please order medicines as normal. There is no need to stockpile medicines. Ordering extra prescriptions and buying more over-the-counter medicines than you need will contribute to disruption to the medicines supply chain, which is otherwise robust.


Next of Kin details

We do not automatically hold next of kin details at the Practice.  Registering a next of kin on your record can help us know who to contact in an emergency.

If you would like to register your next of kin please email:  oakhill.surgery@nhs.net.

Please give the following details:

  • your name
  • the name of your next of kin and their contact details
  • whether you give us permission to contact your next of kin in an emergency

Please ensure you have informed the person that you are registering them as your next of kin.


General News and Information

Visit our News page

 

Suffering from a virus?

  • Unsure if you need antibiotics or need to see a GP?
  • Unsure if you have a UTI and need some advice?
  • Want to know more about your medical condition?

See our Self Help page which has many leaflets and information to help.


 

Contact Details

Prescription email address: somccg.oakhill.prescriptions@nhs.net

Dispensary direct line: 01749 842034

Reception email address: oakhill.surgery@nhs.net


Online Access

Order repeat medication, book and cancel appointments and see a summary of your record.

Its simply quick and easy to use.

Information about Online Access shows you what you can do online and you can watch a short video

GP online services - easy read guides

Patients can also access their record to view notes, book appointments and request medication by using the NHS app. For more details visit nhs.uk


Improved Access

Evening and weekend appointments at GP surgeries

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.

Find out more about Improved Access


 

Health Connectors Mendip could help you.....

Your local Health Connections team are a valuable resource and can help support you with loneliness, peer group support, local group walks and activities or simply help you to achieve your goals. Contact the Surgery to find out more or you can contact a health connector directly. 

Health Connections Mendip page

 

Feeling lonely?

Find our what support there is out there

 

Are you a carer?

If you are a carer for someone, please let our reception team know.

We have a carers champion who will be able to provide you with carers information and where you can get support, should you need it.


 

Hospital information for patients

Find out the best way to get to a local hospital, transport links, funding, parking charges and local contacts for all the hospitals in the area. See our hospital guide.

Find out more about Hospital information for patients (Word Document)


 

Patient Participation Group

Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

 

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

 

Somerset Choices

Local services and information to help you choose the right care and support.  

Visit the Somerset Choices website

 

On-line Services: Appointments and Prescription Service

You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy.

Register online or use the service (Click the Register - Create an Account option.).

Website AccessibilityContact the SurgeryChange your Contact DetailsConditions and TreatmentsFind Local Services

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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