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Welcome to Oakhill Surgery

We hope you find this website both useful and informative.  If you have any comments or suggestions about this website, or how it can be improved, please Contact Us.

Oakhill Surgery

Dispensary Collection Times

From 4th Januray 2022 our new dispensary hours for routine medication collections will be amended as below. We have taken into account feedback from patients and amended the hours to provide more access to our working population. Below is an outline of the prescription process to allow patients to fully understand why prescription requests take 72 working hours. Our team work extremely hard in trying to ensure our services run as effeciently as possible and hopefully you will find these changes improve the service. 

Please note that all prescription enquires are now diverted to come through our reception phone lines. This will free up additional time for our dispensary team. Our dispensary team will return your call if our reception team are unable to answer the query. 

Why does it take 72 working hours (excluding weekends) to get my prescription?

Requesting the prescription - A prescription can be requested in a number or ways, email/patient access/ NHS app or via paper placed in the box outside on the wall at the surgery. The team are working 8.30am – 6.30pm every day to process prescriptions with most often two members of staff working in dispensary.

Checking by dispensary - From the point of your prescription being received, it needs to be checked. The dispenser will log into your patient record and check the medication you have requested is due and is on repeat. If this is the case it can move onto the next stage. If this isn’t the case, it is required to be seen by the GP.

Checking by GP – for prescriptions not on repeat or the medication is not due to be issued as the patient has requested the medication too early, the dispenser needs to raise a request for this with your GP. The GP is sent an electronic query and the dispenser waits for a response. Our GP’s are busy seeing patients, completing phone calls and therefore this can only be checked outside of patient surgery times. Therefore a response is not given immediately.

Ordering medication – we are unable to hold a lot of medication onsite both because we have a small dispensary as well as stock control reasons (e.g. short expiry dates). Therefore most medications will need to be ordered. Drug orders are placed twice a day with the hope that the medication will be delivered on the next delivery. Pre-covid the delivery drivers of drug companies would deliver twice per day. But within these challenging times there is a national shortage of HGV and van drivers, which impacts on medication not reaching the drug company depot, then van drivers are not available to deliver to our dispensary. Sometimes we may not get your medication until the second day.

Making up the prescription – once the medication is on site, this can be checked, bagged, and placed ready for collection. This is another time-consuming process which involves scanning all drugs into the system and then to dispense the item/s we need to scan the items out of the system to generate labels.  New items and different brands of items need to be updated from scratch with makers name, cost of drug, pack size and how many we are taking into stock. At this point the dispenser prints off the label for each drug which states the instructions from the GP on how to take it. These are required to be applied to every drug and a final label printed for the bag.

Collection of medication – your medication is now ready for collection. Once you arrive to collect it, our dispensary team complete one final check. Your name and details are taken, the dispenser then checks the prescription against the drugs that have been bagged for collection to make sure it is correct. Signs off the process and dispenses the medication over to you.

We process between 750 – 1000 prescriptions per week. This is a large workload.

Our dispensers also need to check, document and pack away drug orders every day. They need to go through an additional process for controlled drugs dispensing. They are answering medication queries from patients via emails and phone, plus completing administration processes that are required in a dispensary behind the scenes to operate under good practice guidelines.

What we ask from you:

Please allow 72 working hours – this doesn’t include weekends, if you drop off a prescription on Friday, it will not be ready until Wednesday the following week.  

Please order your medication one week before you are due to run out.

Please treat our team with respect. We ask our team to be respectful to patients and we expect the same from our patients to our staff. Hopefully as you can see from these details outlined above it is clear that our dispensary team are working incredibly hard behind the scenes, doing their best to help you, including when the dispensary shutters are closed.

Finally, a big thank you to all those who month in and month out have shown understanding and thoughtfulness to the team when placing your orders and interacting with us virtually or face to face.


New hours for medication collections from 4th January 2022 below:  



3pm - 6pm


3pm - 6pm


3pm - 6pm


3pm - 6pm


3pm - 6pm


Privacy notice

Under data protection law we must tell you about how we use your personal information. This includes the personal information that we share with other organisations and why we do so. Please also view our main GP practice privacy notice. This additional privacy notice provides details about the personal information that we are sharing with NHS Digital for its General Practice Data for Planning and Research data collection. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.


Covid-19 Vaccination Programme 

Have a look at our Covid page on our website by clicking on the link in the banner at the top of this page.


COVID Vaccination Certification

We are unable to offer you a certification of your covid vaccination, a vaccination passport or a letter to prove you have been vaccinated against covid-19. For more information on demonstrating your vaccination status please visit GOV.UK

Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHSapp can be downloaded for iphone or android

Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.


Pulse Oximeters

If you have been given a pulse oximeter by our practice and are unsure how to use it please see this short video. Adult Pulse Oximetry Monitoring Covid-19 Diary - YouTube 


Online Consultations

We have an online confidential messaging system that allows you to message the surgery in relation to a medical or admin matter. We will get back to you the same day if your message is before 12pm. 

We have uploaded two guides to help you register for the online consultation system and also how to use it once set up.



Medical consultations are ALWAYS reviewed by an appropriately qualified clinician.

Only a clinician will make decisions about your care. Engage Consult gathers information for the clinician to use, just like the clinician would when you see them. Engage Consult doesn’t make any decisions about the care you should receive. A fully completed questionnaire is far more useful than a partially completed one.


Medical pictures requested by your GP

As we are working via telephone triage, we may ask you to email a picture of your medical problem that you have been discussing with the GP to aid a diagnosis. 

All pictures should be emailed to with your full name and date of birth attached. We ask that you view this guidance on how to take an appropriate picture to send in to us. Guide to taking photos

Please refrain from sending any pictures that display intimate areas of your body. All patient pictures will  be saved in your patient records (much like correspondence we receive for you) and will be deleted from all other areas.  


Get the


Suffering from a virus?

  • Unsure if you need antibiotics or need to see a GP?
  • Unsure if you have a UTI and need some advice?
  • Want to know more about your medical condition?

See our Self Help page which has many leaflets and information to help.


Contact Details

Prescription email address:

Dispensary direct line: 01749 842034

Reception email address:


Online Access

Order repeat medication, book and cancel appointments and see a summary of your record.

Its simply quick and easy to use.

Information about Online Access shows you what you can do online and you can watch a short video

GP online services - easy read guides

Patients can also access their record to view notes, book appointments and request medication by using the NHS app. For more details visit


Improved Access

Evening and weekend appointments at GP surgeries

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.

Find out more about Improved Access


Health Connectors Mendip could help you.....

Your local Health Connections team are a valuable resource and can help support you with loneliness, peer group support, local group walks and activities or simply help you to achieve your goals. Contact the Surgery to find out more or you can contact a health connector directly. 

Health Connections Mendip page


Feeling lonely?

Find our what support there is out there


Are you a carer?

If you are a carer for someone, please let our reception team know.

We have a carers champion who will be able to provide you with carers information and where you can get support, should you need it.


Hospital information for patients

Find out the best way to get to a local hospital, transport links, funding, parking charges and local contacts for all the hospitals in the area. See our hospital guide.

Find out more about Hospital information for patients (Word Document)


Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page


If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.


Somerset Choices

Local services and information to help you choose the right care and support.  

Visit the Somerset Choices website


On-line Services: Appointments and Prescription Service

You can now view Allergies and Medications within your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy.

Register online or use the service (Click the Register - Create an Account option.).

COVID-19 InformationWebsite AccessibilityContact the SurgeryChange your Contact DetailsConditions and TreatmentsFind Local Services

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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